Hats off to Shure!!!! Excellent customer service

Headphone Heights

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I had their electrostat earbuds and one channel was cutting in and out. I had contacted them last year say November but never sent the product in (I had a brain tumor and was a mess). The product's 2 year warranty ended in June and still hadn't sent them in. Got out of the hospital early august and just sent them in.

I was expecting to pay the flat rate fee of $500 to have them fixed. Got an invoice for $535 which included the shipping back from Shure. I had provided my card prior for the service fee. I received the product today from service and it has a brand new pair of headphones to go with the original amp which was working fine. And the receipt in the box said "no charge". Thinking that was because I had provided my card already, I looked and nothing has been charged!! That is unheard of in 2023!!

Definitely recommend Shure for their awesome products and stellar customer service!!!

Cut to razor sounding violins

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Topic - Hats off to Shure!!!! Excellent customer service - Dawnrazor 13:08:42 10/19/23 (11)

They could teach Fecal... err... Focal a thing or two... - The Killer Piglet 07:11:54 10/29/23 (1)

RE: They could teach Fecal... err... Focal a thing or two... - Dawnrazor 14:23:46 10/29/23 (0)

RE: Hats off to Shure!!!! Excellent customer service - John Elison 20:02:14 10/20/23 (6)

That was bad - Dawnrazor 08:41:22 10/21/23 (5)

I'm sorry! - John Elison 15:43:38 10/21/23 (4)

No need to apologize - Dawnrazor 04:56:04 10/22/23 (2)

RE: No need to apologize - John Elison 22:01:18 10/22/23 (1)

More like Punny :) nt - Dawnrazor 09:26:06 10/23/23 (0)

No need to apologize - Dawnrazor 02:34:27 10/22/23 (0)

Thanks for sharing DR!!..N/T - old guy 42 08:51:30 10/20/23 (1)

A stand up company in 2023? Who Knew? nt - Dawnrazor 09:08:07 10/20/23 (0)

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