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Thanks Peter...

Since my post I recently read about your caps issues and that despite servicing out of warranty you were still prepared to fix the problems - the mere fact that you admitted to failures on your website was surprising because I can't think of a single audio company who admit to problems but would far rather hide the problems. VW has a terrible reputation (at least in my circle) for blaming customers for failures saying "this is German engineering and if it breaks it must be your fault" kind of attitude. Needless to say I won't touch a VW with a ten foot pole.

Fiat has a terrible reputation "Fix It Again Tony" is what they're called here. Which is why they're not sold here. Hyundai/Kia came out with 10 year powertrain warranties and while perhaps not the best cars are no worse than the American Cars. Certainly the warranty likely helped some leary buyers.

I guess the concern is someone who spends $10,000 on an amp and the transformer blows up 2 years and a week later. This probably never happens but you gotta admit that's a big blow to someone when they see Fred down the road with his 19 year old $3k Bryston who has his transformer blow and they replace it free.

I know Rolls Royce use to fix things out of warranty with the attitude that "It should not have failed - therefore we fixed it" even when it was way way out of warranty - and maybe all "good" companies have such provisions where when something fails (like the paper in oil caps) the manufacturer will take it on their shoulders to get it fixed up. Especially since the 10K amp buyer may eventually be on the hunt for a $50k amp down the line.

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  • Thanks Peter... - RGA 04:15:14 06/09/09 (0)
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