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Just received my long awaited 3.6r to find out that the outer box was damaged by a forklift. The plastic cover or the sock appears to be intact. the big delima i am having is
1. if I send them to magnepan for repair would they replace the whole mylar which would affect the right and left speaker harmony since one would be new and the other would be old.
2. since there is no visible damage should i risk sending it back ...( is there a possibility of delayed damage if no obvious sound difference is observed at the moment.
Follow Ups:
I would call Magneplanar and see what their advice would be....
Do they play OK or is there noise. If the plastic is Ok, odds are ....so are the speakers. If one side is replaced, I would not worry too much. Maggies break in, but should not sound too different once broken in. They will sound more different in a room without equal walls than from old and new mylar. Play, enjoy if not damaged. Jallen
A large screw had penetrated the box but not the plastic nor the sock.
However, I did have a nasty rattle in the left speaker though. I had to send them back and there was a wire that got loose, AND a ribbon tweeter was burst. According to Magnepan, the box puncture most likely didn't cause either problem. They said the damage was consistent more with being dropped. They did indicate to me that IF there were mylar damage they would need to replace it on BOTH speakers to stay matched. The freight company did pick up the whole tab in my case, but that might be because I was receiving them after buying them used from a dealer who handled all the arrangements.
However, if they sound fine for the first few days, I doubt a problem will "develop".
I can see why you would want this resolved with your shipping company being responsible for the damage as well. Remember to have them (the shipper) pick up the tab for shipping them BOTH ways if you decide to send them to Minnesota!
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