Koss Customer Service

Headphone Heights

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I recently bought a pair of Koss ESP-950 electrostatic headphones via eBay. I paid $500 for a complete set. Probably never used. HOWEVER, the foam ear pads had deteriorated very badly. I sent them & a pair of their replacement pads to Koss in Milwaukee for warranty service, along with a money order for $9.00. After about ten days, I got them back. I called to find out what had been done. Everything but the ear cups had been replaced! I even got a new energizer. I ended up getting $5.40 refunded because I had supplied the new pads.

I am very pleased with the phones & the service, needless to say. They sound terrific & weigh practically nothing compared to my STAX. I intend to go into somewhat greater detail in the near future, comparing them to my STAX SR-407 pair.

"'Cause when love is gone, there's always justice./And when justice is gone, there's always force./And when force is gone, there's always Mom. Hi Mom!" Laurie Anderson, "O Superman (For Massenet)"

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Topic - Koss Customer Service - sisterray 19:32:45 09/10/24 (9)

RE: Koss Customer Service - slovell1 10:45:56 09/12/24 (8)

RE: Koss Customer Service - sisterray 15:00:07 09/12/24 (7)

RE: Koss Customer Service - slovell1 16:50:21 09/12/24 (6)

RE: Koss Customer Service - sisterray 17:59:16 09/12/24 (5)

RE: Koss Customer Service - John Elison 11:26:56 09/14/24 (4)

RE: Koss Customer Service - sisterray 12:11:04 09/14/24 (3)

RE: Koss Customer Service - Dawnrazor 21:42:41 12/30/24 (1)

RE: Koss Customer Service - barondla 18:25:11 05/13/25 (0)

RE: Koss Customer Service - sisterray 18:14:28 09/14/24 (0)

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