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In Reply to: RE: Ebay's rip-off - BEWARE: of seller siberian-shop posted by jbony01 on January 15, 2012 at 09:27:46
I find it abhorant that Ebay closed out the dispute before it was resolved. WTF! They definitely should have done more and saw to it you were made whole
I called Ebay, and asked them to re-open the case, but they said no, I should have escalated the case before the expiration date. Once the date limit expired, then they said there is nothing else they can do.
The thing is I was unaware of a couple steps in the Ebay's resolution process.
Ok, so let's say you are outside their expiration date and there is "nothing" they can do. It does not change the fact that the active eBay seller defrauded customer who purchased product through the eBay services. Are they condoning Seller's behavior, are they ignoring it. Is it they policy to ignore Seller (or Buyer) fraud as long as it's outside of their "expiration" period? Those are the questions you should be asking. And not to the first person who picks up the phone at eBay, but the supervisor who has power to actually implement any action. That's who you should be talking to.
I fully agree. Take the dispute back to eBay/PayPal and take no for an answer. They cannot close your case, if seller procrastinated on purpose to go beyond buyer protection period. If you communicated problem and sent the items back all within reasonable timeframe, I cannot see how PayPal has moral right to drop the buyer who was wronged. If seller is still active, PayPal can freeze his assets and use money to refund you. If your story is complete as you stated, than I would definitely light the fire under PayPal butt. Forget the Russian, he already shown to have no ethics, and have nothing to loose. PayPal on the other hand will cave. Also, if you used credit card to fund PayPal transaction, you can contact your credit card to dispute.
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