Headphone Heights

They could teach Fecal... err... Focal a thing or two...

24.145.67.112

The Killer Piglet

In Reply to: RE: Hats off to Shure!!!! Excellent customer service posted by Dawnrazor on October 19, 2023 at 13:08:42

My Utopias suffered from same driver death Focals are famous for.

They wont even try to fix the diver (maybe just be a bad solder), rather they want to sell 2 replacement drivers.

Not even flat fee job:
$1870 for drivers, $100/hour for labor, plus shipping.

KP

Follow Ups:

RE: They could teach Fecal... err... Focal a thing or two... - Dawnrazor 14:23:46 10/29/23 (0)
Man Killer Piglet I am sorry to hear that! Almost bought some Focal cans but never did and now I am glad. Its amazing that on a FLAGSHIP product they don't bend over backwards to help. I think sure has replacement pricing which is much less than retail...sounds like Focal has just retail pricing. Again sorry.
The kicker is that Shure I never asked them to waive the fee...
Oh and that was a funny joke on the Focal name!

Cut to razor sounding violins

Edits: 10/29/23

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