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In Reply to: RE: Hats off to Shure!!!! Excellent customer service posted by Dawnrazor on October 19, 2023 at 13:08:42
My Utopias suffered from same driver death Focals are famous for.
They wont even try to fix the diver (maybe just be a bad solder), rather they want to sell 2 replacement drivers.
Not even flat fee job:
$1870 for drivers, $100/hour for labor, plus shipping.
KP
Follow Ups:
Man Killer Piglet I am sorry to hear that! Almost bought some Focal cans but never did and now I am glad. Its amazing that on a FLAGSHIP product they don't bend over backwards to help. I think sure has replacement pricing which is much less than retail...sounds like Focal has just retail pricing. Again sorry.The kicker is that Shure I never asked them to waive the fee...
Oh and that was a funny joke on the Focal name!
Cut to razor sounding violins
Edits: 10/29/23
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