Pioneer DV-563A problems; What Pioneer's customer service rep says

DVD-Audiobahn

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Called the 800 number and first spoke with a repair technician who said he knew nothing about the problems with the 563A and newer DVD-Audio titles. Then I spoke with a customer service rep named Henry who said he'd never heard of the problems either and told me to take the player to a Pioneer service facility. In other words, I got the big blow-off from Pioneer. When I told these folks what I'd read here regarding a firmware update, they knew nothing about it. In fact, I had to keep correcting Henry when he continually referred to my problems with "movies." Clueless idiot. I guess those of us with 563A players and unplayable DVD-Audio discs are screwed. Unless, of course, we all call Pioneer en masse. Here's the phone number again: 800-421-1404. Good luck everybody -- Pioneer doesn't care.

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Topic - Pioneer DV-563A problems; What Pioneer's customer service rep says - rstamberg@earthlink.net 10:20:14 03/29/04 (4)

I think the best thing to do is swap it for a newer unit... - crooner 16:14:40 03/29/04 (0)

Returning It. Eyeing the Denon 2200 or 2900 - Robertc88 15:04:20 03/29/04 (0)

Re: Pioneer DV-563A problems; What Pioneer's customer service rep says - Al 12:28:57 03/29/04 (1)

Yes - It's NOT a good idea to call them "dolts" or "clueless idiots" - Eric LeRouge 03:47:01 03/30/04 (0)

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