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In Reply to: RE: Charge error for AA donation posted by JerryD6 on December 30, 2018 at 07:54:40
My apologies. Our process is manual and we batch all the charges and updates to various files like the Support page. In this case. I screwed up and failed to move the contribution from pending and to update the contributor log.
I checked our cc processing logs and you were the only one affected.
How would you like to resolve this? I can either refund the last charge or extend your membership another year.
Sorry,
-Rod
Follow Ups:
Thanks for checking it. Please refund the additional charge; that way I can donate again at the usual time next year without any confusion on my part.
Jerry
Thanks for the support.
-Rod
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