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In Reply to: RE: Are the people who exhibit at RMAF from STAX Japan or STAX USA... posted by RealStereo on September 10, 2016 at 13:08:08
Many Japanese corporations have this same policy - Canon and Nikon to name just two. I don't buy gray market, but in the case of photo gear, I've been told the US branch will perform repairs if the unit is accompanied by an in-house receipt in yen from an authorized Japanese dealer. That covers tourist purchases. There are good reasons for all this, but the bottom line is that this is SOP for gray market goods.
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Buy Chinese. Bury freedom.
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If you legally bought from a store in Toyo, and carried into the US, they would also refuse service! WTF!These Japanese companies sell to anyone. If they can not vent sellers that go grey market, it is their own fault!
Cannon and Seiko will service any product in the US regardless of where it was bought, and at what discount. Cameras and watches are sold all over the internet from US companies for cheap, and you can get, at worst, out of warrant repairs. There are many many dealers and non approved sources, that will repair any Nikon.
The STAX factory is the only place that can repair the SR-009. Why doesn't STAX send out spare electrostatic panels to dealers around the world, for easy swap out, and avoid the return to Japan! I guess they are not that smart!
They value the customer, STAX USA does not.
STAX USA has poor service even if you bought from them!
Edits: 09/12/16 09/12/16
You might be correct about Canon. I think their policy in this maybe isn't consistent. Sometimes they'll service it, sometimes not. I wholly agree with you about the issue of legitimate purchases on-site at foreign dealers. Stax should not have an issue with that. I wouldn't knowingly buy products from a company that treats customers this way.
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Buy Chinese. Bury freedom.
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